Returns & Exchanges

Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have. 

ORDER MODIFICATIONS OR CANCELLATION 

After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

DAMAGED/ INCORRECT ORDER

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens.  If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: support@Zipello.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

ORDER NOT RECEIVED

If your item has not arrived within 14 days (21 days for international) after you placed your order, please contact our support team and we will promptly take care of you.  

As mentioned in our shipping page, shipping times can be longer for certain countries such as Mexico and Brazil, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active. 

Please note, for orders shipped to the wrong address due to an inputting error when the order was placed and for missed parcels, the customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address. 

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. 

REFUNDS/CANCELLATIONS

If your order with us doesn’t arrive to the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.

You may refund/ cancel your order within 24 hours of placing your order. After this time period, your order is getting ready for shipment and thus, the order can't be canceled.

QUESTIONS?

Your Happiness is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Zipello and please let us know if you have any questions. You can contact us here. support@Zipello.com